10 questions to ask before hiring a cleaning company
The questions that separate a reliable cleaning company from a risky one, with what good answers look like.
Quick answer
Ask about insurance, vetting, products, consistency of cleaner, key handling, what's included, how problems are fixed, pricing, cancellation terms and how your data is handled.
Insurance and vetting
Ask whether the company holds public liability insurance and how cleaners are checked. A good company will share its certificate and explain identity, right-to-work and reference checks.
Consistency and keys
Will you get the same cleaner? How are keys stored and coded? What happens when your cleaner is off?
Scope and price
Ask for a written checklist and a fixed price or a clear hourly rate. Check whether products and equipment are included and what extras cost.
Guarantees
Ask what happens if something is missed. A re-clean promise within a set time shows confidence in the work.
Contracts and data
Check cancellation notice, how bookings are changed, and how your personal details are stored. A UK GDPR-compliant privacy notice should name the data controller.
Written by the SK Housekeeping team. Add SK Housekeeping as a preferred source on Google.