What if I'm not happy with the clean?

Tell us within 48 hours and we will return to re-clean the areas concerned at no extra cost. For end of tenancy cleans, we re-clean any cleaning items raised in the check-out report within 72 hours.

Terms of use and service

Last updated: November 2026

About these terms

This website is provided by SK Housekeeping. These terms cover your use of the website and the general basis on which cleaning services are quoted and booked. Your written quote or booking confirmation sets out the specific terms for your job.

Quotes and guide prices

Prices shown on this website and in the quote tool are guide prices only. A fixed price or agreed hourly rate is confirmed in writing before any work is booked.

Bookings, changes and cancellations

Please give at least 48 hours' notice to change or cancel a visit. Late cancellations or where we cannot gain access may be charged as set out in your booking confirmation.

Access, keys and safety

You are responsible for providing safe access, working electricity and water, and telling us about any hazards, fragile items or pets. Keys are stored securely and coded so they cannot be linked to your address.

Our re-clean promise

If you are not satisfied with any area we have cleaned, tell us within 48 hours (72 hours of a check-out report for end of tenancy cleans) and we will return to re-clean it at no charge.

Liability

We hold public liability insurance. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.